Strategen has procedures in place to ensure quality control, these procedures are outlined below.
Procedures for document control to ensure consistency and quality
- Strategen report and memorandum templates
- Internal draft report reviews
- Finalisation checklist for document management
- Strategen Manual for styles and formatting which is supplied to staff on commencement of employment
- Templates for management plan reports
- Drafts submitted for client review to ensure client satisfaction
- Comprehensive backup procedures incorporating daily offsite backups
- Fullview file system and file management procedures
- Electronic document control system
- Electronic library system
- Procedures for management of confidential information including lockable storage and server
Procedures for open communication channels, risk assessment and control
- All projects have a Project Manager and there are clear definitions of responsibilities and duties
- Project Manager and project teams meet on regular basis to discuss projects and issues
- Weekly Progress Reports are sent out to project managers for each project to ensure awareness and conformity of both timelines and budgets
- Regular staff meetings to discuss business developments and improvements to procedures
- Strategen ensure a comfortable and open working environment to assist with communication
Employee improvement and motivation
- Individual meetings with senior and junior management staff to discuss developments and improvements
- Staff record and predict workloads to ensure efficient workload management throughout the company
- Staff encouraged to participate in training
Compliance with statutory authorities
- Monitoring of legislation and policy
- Regular review of procedures and policy
Strategen Procedure Manual
Strategen’s Procedure Manual is regularly updated to ensure uniformity and quality. This includes procedures and policies for:
- Equal Opportunity Employment
- Project Management
- Information Technology/Network Administration (including offsite network administration and part time onsite)
- Documentation and Document Management
- Administration (including comprehensive accounting procedures)